The Referral Marketing Platform

Determine your Net Promoter Score and place your customers in three categories: Promoters (Your Loyal Fans that would willingly recommend you), Passives and Detractors.

Promote your brand, products and services through the referrals of your Promoters. They are your best sales reps.
They win, you win big time.

BUILT ON NPS

 

A proven survey methodology used by the world’s greatest brands to gather high quality customer feedback.
The NPS survey asks just one powerful question “How likely are you to recommend us to a friend?”
Customers answer on a scale from 0 to 10 and are then categorized into three categories: Promoters, Passives, and Detractors
NPS

REFERION

HOW IT WORKS

 

STEP 1: Choose how you will survey your customers.
Deliver surveys via email and/or survey visitors directly on your website. Don’t worry, we prevent over surveying.
STEP 2: Customize Survey.
  • Upload your logo and tailor key details within the email to perfectly fit your brand.
  • Optimized for desktop, tablet, and mobile.
  • Customers respond directly in the email. No external links or complicated surveys.
STEP 3: Get feedback as it arrives in real time.
  • Customers answer a single question survey that measures their willingness to recommend the brand’s products or services to a friend or colleague.
  • They rate your product/service and provide feedback in their own words.
  • View your real time feedback in an actionable dashboard as soon as your results start coming in.
STEP 4: Measure and Manage.
  • Track everything: Get not only the NPS scores and how they evolve over time, but also the reasons behind those rates.
  • Manage Feedback: Use our In-APP management tools to address your customer feedback. Customized or automated replies, forward replies to the right team to address them….
STEP 5: Close the Loop.
Time to Win. Did someone just score you a 9 or a 10? Increase sales by asking your promoters to share their comments on social media, or to write an app store review. Or, invite them to join a referral program.
  • Referral Program: Encourage promoters to refer a friend and reward them when their friends become customers. Our referral program suite covers all aspects. It’s a great means to turn your best clients into your best sales reps.
    • Reward adequately (discounts, rebates, gift cards, coupons, sweepstakes, etc)
    • We enable multiple channels for customers to recommend effectively, including Email, Facebook, Linkedin, Google+, personal URLs.
    • We will handle communications between promoters and their friends.
  • AND Never forget to win back your Passives and Detractors:
  • Reduce Churn:Detractors and even passives are ready to jump ship. We help you identify those detractors, the reasons behind their feelings and provide you with tools to help you gain their trust back.

FEATURES

This is a comprehensive list of features within Referion.

 

FEATURES

EMAIL EXPERIENCE

 

Multiple Survey Methods
Deliver surveys via email or survey visitors directly on your website. Customers respond directly in the email.
Quality Experience
Optimized for desktop, tablet, and mobile. Multiple languages. Survey editor to fit your Brand’s look&feel.
Delivery Handling
Following the strictest sending policies to ensure secure and reliable delivery. Only email addresses are needed. Off-the-charts response rates.
Survey Scheduling
Specify survey schedule. Send in bulk or in scheduled batches.
eNPS
Run employee surveys with blind responses to grant anonymity and ensure high employee response rates.
Survey Throttle
Prevent customers from being sent multiple surveys in a fixed period of time.
Automated Reminders
Automatically send a reminder survey when you decide to anyone who missed the opportunity to respond.
Feedback Forwarding
Forward relevant messages to your team. Take on opportunities as soon as they come in. Alert the right team when something is not working properly.
Recurring Surveys
Set the schedule to automatically repeat the survey.

FEATURES

WEB SURVEY

Automatically gather feedback directly on your website. Web surveys are great if you don’t have email addresses or want an additional and recurring way to reach your customers.

 

Multi-Platform
Use in combination with Email surveys. We’ll prevent over surveying across all methods.
Quality Experience
Optimized for desktop, tablet, and mobile. Multiple languages. Survey editor to fit your Brand’s look&feel.
Sampling
Protect against survey fatigue. Use Referion across channels and devices without risk of duplicate sampling.
All Types of Website
Gather feedback from visitors to your website, signed in users, or right after a purchase on your ecommerce website. You decide the right moment to survey.
Mobile Friendly
Visitors on mobile devices will receive a survey experience optimized specifically for them.
Hassle Free
All the setup adjustments take place within the Referion app. There is no need to code.

FEATURES

SURVEY CUSTOMIZATION

We’ve designed a survey experience your customers will simply love.

 

Look and Feel
Customize your survey to match your brand. Upload your logo and tweak and tweak inline message.
Intro Message
Sometimes you may want to add a bit more of your brand voice to your survey. A short intro message can do the trick.
Thank You Page
Not all customers should be treated equally. Armed with their feedback, they are presented a custom message based on their replies. Direct them to our referral program suite or offer additional help for upset customers.
Languages
We are as global as it gets. We support 26 languages. Thrill your customers by surveying them in their language.
All Types of Website
Gather feedback from visitors to your website, signed in users, or after a purchase on the Thank You page of your ecommerce website. You are in complete control.

FEATURES

ANALYTICS

Get all the relevant and actionable insights you need

 

Track NPS
Get not only the NPS scores and how they evolve over time, but also the reasons behind those rates.
Refer a Friend Performance
Get access to powerful analytics to boost monitoring and optimizing of the referral programs, not mere friends and likes
  • Advocates: top customer participants in the referral program, the products they share, revenue they bring, ROI...
  • Sharing activity, sharing channels, reach, engagement …and much more.
Survey Metrics
View a realtime dashboard of your survey metrics. You can view the number of surveys you’ve sent, your survey open rates, as well as your survey response rates.
Tags and Trends
Identify feedback themes. Create unlimited custom tags. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.

FEATURES

MANAGEMENT

 

Manage Feedback
Use our In-APP management tools to follow up with customers depending on their feedback: Customized or automated replies, route replies to the right team to address them….
Set Replies
Save/Insert commonly used replies to save time.
Internal Notes
Write internal notes based on each feedback.

NPS 101

Customer Satisfaction surveys and Market Share only look backward not forward. These metrics reveal nothing about future consumer behavior, which is what really should be guiding growth strategy.

 

Simple and Quick
One question is all it takes to determine the NPS and place your customers in three categories: Promoters (Your Loyal Fans), Passives and Detractors.
Quantifiable
The NPS introduces common terminologies easy to understand by everyone.
Standardized
Widely known as the gold standard for measuring and improving customer loyalty, the NPS is trusted by brands like Apple, GE, AirBnB.
Benchmarkable
Its widely recognition and use, make it easy to measure and track your performance internally and against external NPS benchmarks.
80% of consumers who defect to competitors score themselves as “satisfied” or “very satisfied” on surveys just before they jump ship (Bain and Company)

How much can you spend? Just Joking!!

 

We have different prices that meet everyone’s needs. Please contact us and we will work out the perfect plan for you. Don’t hesitate, give us a shout.



 

CONTACT US

You can’t simply cross your fingers and hope for the best when it comes down to your Referral Program.
Are you interested in boosting the power of your advocates?

 

Contact

These are our addresses, telephone number and corporate sites

Camino de la Zarzuela, 11. 28023 Madrid (Aravaca)
14a Collingham Place SW5 0PZ London, United Kingdom

+34 678 00 27 03
+44 (0) 7749 144 868

info@referion.com
www.referion.com
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REFERRAL MARKETING, SOCIAL SHOPPING

 

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We hope to help you succeed with your online business.